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Kindle Fire 1.3.1 update not working

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silopolis
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Kindle Fire 1.3.1 update not working

I don't want to keep bothering the other status update thread for this topic. My Fire currently says that it updated the game today, but the game still says it's v.1.2.3 when I boot it up, and Rook City is unavailable. When it was finished downloading, I saw it "Install", so I'm not sure what's going on there.

I'm trying the ol' "uninstall and redownload everything" trick, since that's the only thing I can find that I haven't tried yet. But if anyone else with a Kindle Fire has gotten it to work, or if anyone else has any ideas, please let me know.


phantaskippy
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Kindle Fire HD7 here, and same problem.

silopolis
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Handelabra's forum says that Amazon is currently giving us the wrong version, and that it's likely a problem with their servers that will resolve itself.

MigrantP
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This seems to be an issue with Amazon's servers. It may help if you contact their customer support; even if they can't fix it immediately, maybe that can get the problem noticed.


Lead Bit Flipper, Handelabra Games
Developer of Sentinels, Bottom of the 9th, and Spirit Island

phantaskippy
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Amaczon needs to get it together and get their sercvers running the right procduct.

silopolis
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I'm entering chat with them now.

silopolis
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Escalating to the technical team.

 

EDIT: Aaaaaaaaaand referred to tech. I should get an email within 1-2 business days as she hears back from her team. Guh.

MigrantP
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We're getting reports of it working now. Thanks for getting into it with their tech support though =)


Lead Bit Flipper, Handelabra Games
Developer of Sentinels, Bottom of the 9th, and Spirit Island

silopolis
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Ok, trying to re-upgrade it again now.

silopolis
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Ok, I can confirm, Amazon seems to be working now. I've got 1.3.1, re-downloaded the season pass, and am staring at Plague Rat's ugly mug as we speak.

Thanks again for all the support, MigrantP!

phantaskippy
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And I'm running now.  Good work.