The forums moved on March 1, 2021. Please read this page for more information.

Customer service delays

14 posts / 0 new
Last post
roy.dorombozi
Offline
Last seen: 5 years 4 months ago
Joined: Jul 28, 2016
Customer service delays

Hello,

  I wrote an email to contact@greaterthangames.com a few times, starting over 2 weeks ago and still have not heard back yet.  Incase that venue for communication isn't working, I also did submit a request through the web-based contact us form (at least over 1 week ago) and again have not received any kind of response yet.

Is there anything going on that would be causing such a delayed response?

Thanks!


arenson9
arenson9's picture
Offline
Last seen: 11 months 3 days ago
ModeratorPlaytester
Joined: Aug 08, 2011

GenCon comes to mind. It's been a week since GenCon ended, but I think Craig may have been on vacation for part of that.


Hi. My name's Andy. Feel free to call me Andy, since, ya know, that's my name. (he/him/his)

If I am not for myself, who will be for me? If not now, when? If I am for myself alone, what am I? -- Hillel

arenson9
arenson9's picture
Offline
Last seen: 11 months 3 days ago
ModeratorPlaytester
Joined: Aug 08, 2011

Consider that during GenCon the entire company (all seven of them) were in Indianapolis for an entire week working practically nonstop.


Hi. My name's Andy. Feel free to call me Andy, since, ya know, that's my name. (he/him/his)

If I am not for myself, who will be for me? If not now, when? If I am for myself alone, what am I? -- Hillel

roy.dorombozi
Offline
Last seen: 5 years 4 months ago
Joined: Jul 28, 2016

OK great, thanks for filling me in :)

Paul
Paul's picture
Offline
Last seen: 1 year 3 months ago
Admin
Joined: Jul 27, 2011

Sorry about the delay! Our office essentially shuts down for 15 days or so around Gen Con, and we are only just now working on getting out from under the pile of work that has accumulated. We'll get back to you shortly!

If, for some reason, you don't hear from us by this time next week, send another message to make sure we got the first one :)


“Many of the truths we cling to depend greatly on our own point of view.” ~Obi-Wan Kenobi

jffdougan
jffdougan's picture
Offline
Last seen: 11 months 2 weeks ago
Playtester
Joined: Oct 09, 2013

Especially because PAX Prime is (essentially) right around the corner.

roy.dorombozi
Offline
Last seen: 5 years 4 months ago
Joined: Jul 28, 2016

I still have not yet heard back, I will reach out again.

roy.dorombozi
Offline
Last seen: 5 years 4 months ago
Joined: Jul 28, 2016

Just got back to me today, thank you very much :)

bobbertoriley
bobbertoriley's picture
Offline
Last seen: 12 months 4 days ago
Joined: Aug 31, 2015

Awesome! Hope they get back to me soon. :)

bdean
Offline
Last seen: 5 years 5 months ago
Joined: Aug 10, 2015

I have an order from August 2015 that they billed my credit card for but I have received nothing and have not been able to contact anyone. Some items were back-ordered games, but that's not a good reason to take my money and then refuse to respond to inquiries about the status of my order.

 

I like GtG / Dice Hate He's games, but $50+ for literally nothing is kinda steep. angry

Rabit
Rabit's picture
Offline
Last seen: 11 months 1 day ago
ModeratorPlaytester
Joined: Aug 08, 2011

bdean wrote:

I have an order from August 2015 that they billed my credit card for but I have received nothing and have not been able to contact anyone. Some items were back-ordered games, but that's not a good reason to take my money and then refuse to respond to inquiries about the status of my order. 

I like GtG / Dice Hate He's games, but $50+ for literally nothing is kinda steep. angry

What was the order for? And how have you tried contacting them? (For example, did you use the email address?)


"See, this is another sign of your tragic space dementia, all paranoid and crotchety. Breaks the heart." - Mal

Unicode U+24BD gets us Ⓗ. (Thanks, Godai!)

Craig
Craig's picture
Offline
Last seen: 3 years 2 months ago
Admin
Joined: Apr 18, 2012

It's a slow process, getting caught up after conventions. Especially since there were at least two events that happened during said conventions that caused my inbox to overflow. But I'm gradually getting through it. Only around 2500 more emails in my inbox. No, that's not an exaggeration. :-)


Twitter: imprimis5. Follow away!

TakeWalker
TakeWalker's picture
Offline
Last seen: 11 months 16 hours ago
Joined: Feb 26, 2016

I got my notification today and I am super excited. :D

Bas
Offline
Last seen: 3 years 6 months ago
Joined: Dec 10, 2013

Same here (Netherlands)